Terms of Service

These Terms of Service govern your use of businessbrandintelligence.com and your purchase or use of services offered by Business & Brand Intelligence (“B&BI,” “we,” “our,” or “us”).

By purchasing a service, submitting a Business Intake, or using this website, you agree to these Terms of Service.

Business Optimization Diagnostic

Business & Brand Intelligence provides business diagnostic and optimization services designed to help business owners better understand what may be supporting, limiting, or affecting their business.

The Business Optimization Diagnostic may include:

• Business intake and information gathering
• Pre-analysis of submitted information
• A diagnostic interview
• Review of business information and evidence
• Identification of priority findings
• A personalized diagnostic report
• A 30/60/90-Day Action Plan or practical 90-day roadmap
• A findings review session

Current Diagnostic Price

The current founding-client price for the Business Optimization Diagnostic is $297 USD, unless otherwise stated on the website or at checkout.

Business & Brand Intelligence may change pricing, packages, or services in the future. Any pricing change will not retroactively alter a purchase already completed.

Client Responsibilities

The quality of a diagnostic depends in part on the accuracy and completeness of the information provided by the client.

Clients agree to provide information they reasonably believe to be accurate and complete and to notify Business & Brand Intelligence if material information changes.

No Guarantee of Business Results

Business conditions, customer behavior, competition, pricing, execution, market conditions, financial circumstances, and many other factors may affect business performance.

Business & Brand Intelligence does not guarantee revenue, profitability, customer growth, sales increases, investment returns, business survival, or any particular business result.

The diagnostic provides analysis, observations, priorities, and recommendations based on the information available at the time of the engagement.

Not Legal, Tax, Investment, or Accounting Advice

Business & Brand Intelligence provides business diagnostic and optimization services.

Unless expressly agreed otherwise in writing, services do not constitute legal, tax, accounting, securities, investment, medical, or other licensed professional advice.

Clients should consult the appropriate licensed professional when professional advice is required.

Implementation Decisions

The client remains responsible for deciding whether and how to implement recommendations.

Any decision to purchase advertising, software, services, equipment, consulting, staffing, financing, or other third-party products remains the responsibility of the client.

Refund Policy

Full refunds are available only before the Business Intake is submitted.

Once the Business Intake has been submitted, the diagnostic fee becomes non-refundable because analysis and preparation may begin based on the information provided.

Scheduling and Rescheduling

Diagnostic interviews and review sessions may be rescheduled with at least 24 hours' notice.

If Business & Brand Intelligence needs to reschedule a session, a replacement appointment will be provided.

Repeated missed appointments, late cancellations, or delays in providing required information may delay completion of the diagnostic.

Client Confidentiality

Business information shared during the diagnostic process is treated as confidential and is used for purposes related to providing the service.

Business & Brand Intelligence will not publicly identify a client or disclose confidential business information as a case study, testimonial, or promotional example without permission, except where disclosure may be required by law.

Testimonials

Testimonials appearing on this website reflect the experiences and opinions of the individual clients who provided them.

Individual results vary, and testimonials should not be interpreted as a guarantee that another client will experience the same results.

Intellectual Property

Unless otherwise stated, the Business & Brand Intelligence website, diagnostic methodology, written materials, reports, frameworks, presentation materials, branding, website content, and original business resources are protected intellectual property.

Clients may use materials delivered specifically to them for their own internal business purposes.

Materials may not be resold, republished, copied for commercial distribution, licensed to others, or represented as another person's proprietary methodology without written permission from Business & Brand Intelligence.

Third-Party Services and Links

The website or diagnostic process may involve third-party platforms, payment processors, software, websites, or service providers.

Business & Brand Intelligence is not responsible for the operation, availability, pricing, privacy practices, security, or performance of independent third-party services.

Website Information

We make reasonable efforts to provide accurate information on this website, but website content may change and may occasionally contain errors, outdated information, or omissions.

Business & Brand Intelligence may update, modify, or remove website content at any time.

Limitation of Liability

To the extent permitted by applicable law, Business & Brand Intelligence will not be liable for indirect, incidental, special, consequential, exemplary, or speculative damages arising from the use of this website, recommendations, diagnostic materials, or decisions made by the client.

To the extent permitted by applicable law, any direct liability related to a paid diagnostic engagement will not exceed the amount actually paid by the client to Business & Brand Intelligence for the specific service giving rise to the claim.

Governing Law

These Terms are governed by applicable laws of the State of California, without regard to conflict-of-law principles, except where federal law or another applicable law controls.

Changes to These Terms

Business & Brand Intelligence may revise these Terms of Service periodically. The effective date shown at the top of this page will reflect the current version.

Contact

Questions about these Terms may be directed to:

Business & Brand Intelligence
Email: support@businessbrandintelligence.com